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Central City Concern case study

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Nonprofit Improves Compliance Oversight, Increases Ability to Deliver Innovative Services Portland, Ore.-based nonprofit providing healthcare, recovery treatment, housing and other services to 13,000 people B U S I N E S S C H A L L E N G E Central City Concern is dedicated to providing a range of services, from affordable housing to employment, integrated primary and mental health care, and recovery treatment. Its work involves managing a variety of grants, certifications, lease agreements, equipment purchases, and partnerships across a wide range of discrete programs. The organization was using a local server to store and manage thousands of contracts. Searching across the content of the contracts was impossible. In order to continue its mission, Central City Concern needed a way to ensure it met obligations spelled out in contracts, demonstrated the proper use of funds, and adhered to a variety of state and federal regulations. "For us as a nonprofit, it's what lives in those documents, those obligations to our funders, that are our lifeblood," says Cherlyn Bryans, Contracts Manager at Central City Concern. "We needed a way to surface those obligations." O B J E C T I V E Manage obligations more efficiently to streamline compliance and improve funder relationships H I G H L I G H T S • Improved ability to demonstrate fiscal responsibility in use of funds • Proactive alerts on expiring funding agreements to ensure timely renewal • Accelerated contract velocity by introducing dynamic search, electronic signatures and other time- saving features Central City Concern uses the Icertis Contract Management (ICM) platform to help fight the battle against homelessness, poverty and addiction.

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