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Cognizant case study

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Cognizant Digitizes Contract Management, Transforms Global Consulting Business Cognizant is a leading professional services company with 260,000 employees and $15 billion in revenue. B U S I N E S S C H A L L E N G E Cognizant had outgrown the rudimentary functionality provided by a paper-based contract management process. The manual processes used to generate contracts were slow, inefficient and unpredictable. Tracking the commitments and responsibilities defined in the agreements was problematic. With thousands of clients, it was easy to overlook an obligation buried deep within the pages of thousands of individual agreements. Failing to meet service-level agreements (SLAs) because managers weren't fully aware of them not only had a negative financial impact on the company, but had the potential to erode client relationships as well. The professional services company needed a better way to monitor and manage thousands of obligations. Business leaders believed the best way to build value with a contract management system was to centralize core contracting functions at the corporate level while still empowering the individuals in the field who were closest to the customer. O B J E C T I V E Empower employees with a flexible, self-service contract management platform. H I G H L I G H T S • Contracts controlling 82% of Cognizant's revenue now digitized • Tens of thousands of contracts digitally archived • 94% compliance with contractual obligations managed on ICM due to visibility and ease-of-use Cognizant empowered its workforce with new capabilities to streamline contracting workflow while improving the delivery of services to their clients.

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